About Course

Day 1: Understanding Conflict

• Session 1: Introduction to Conflict

  • Definition of conflict
  • Types and sources of conflict
  • The importance of conflict management

• Session 2: Conflict Styles

  • Different conflict resolution styles
  • Self-assessment of personal conflict style
  • Pros and cons of each style

• Session 3: Conflict Analysis

  • Root causes of conflict
  • Identifying underlying issues
  • Case studies and group discussions

Day 2: Conflict Resolution Techniques

• Session 4: Communication Skills in Conflict Resolution

  • Active listening
  • Effective communication strategies
  • Role-play exercises

• Session 5: Negotiation and Mediation

  • Principles of negotiation
  • Mediation process and techniques
  • Role of a mediator

• Session 6: Conflict Resolution Models

  • Thomas-Kilmann Conflict Mode Instrument
  • Other conflict resolution models
  • Practical application of models

Day 3: Conflict Prevention and Practical Application

• Session 7: Conflict Prevention and Management Strategies

  • Proactive conflict prevention
  • Conflict resolution policy development
  • Case studies on successful conflict prevention

• Session 8: Workplace Conflict

  • Managing conflicts in the workplace
  • Conflict resolution in a team setting
  • Handling difficult conversations with colleagues

• Session 9: Practical Exercises and Role-Playing

  • Interactive role-play scenarios
  • Feedback and discussion
  • Application of conflict management techniques

• Session 10: Course Recap and Action Planning

  • Review of key concepts
  • Action planning for applying conflict management skills
  • Q&A and course evaluation